Sales & Service CloudOne platform for the way you
sell and serve your customers.
From first touch to closed won to every support ticket, we build Sales and Service Cloud that reps, agents, and executives actually run on.
It all starts with Sales & Service Cloud.
Sales Cloud defines how you sell — your stages, your fields, your forecast. Service Cloud defines how you keep customers — your cases, your SLAs, your CSAT. Together, they're the operating system for your revenue team.
It's the foundation for everything you build.
Getting this foundation right, the first time, sets you up for years. Get it wrong and you'll be paying for it just as long.
Architecture tailored to your team.
Sales and Service Cloud together are a blank slate that can power Sales, Marketing, Customer Success, and Support from one shared data model.
Skydog builds architecture that matches how your team sells and serves today, and scales as you grow.
Pipeline architecture
Territory & account planning
Lead-to-opportunity automation
Forecasting & reporting
Case management & omni-channel service
Service automation & knowledge
Sales and Service are the foundation. We take that seriously.
Clients trust Skydog with this foundation because we build it to never have to be re-built. We nail it the first time. Every time.
Deep business understanding.
Systems architected based on your business, for your team. No stock solutions.
Obsessed with system usage.
Success is when your team adopts the system. We don't build and bounce. We stay to support your team as they adopt the new system.
Reporting you trust.
Every solution is built with reporting in mind. We design systems to ensure you have the reporting insights you need to run your business.
Built for the future.
Sales and Service Cloud are the foundation. We stay to build the layers above — Revenue Cloud, Agentforce, self-service, and Data Cloud — on top of what we've already implemented.
Let's build a Sales and Service Cloud your team actually runs on.
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Common questions
What does a Salesforce Sales Cloud implementation include?
Pipeline and stage architecture, account and territory structure, lead-to-opportunity routing and conversion, forecasting, reporting and dashboards, data migration, and enablement for the teams who have to live in the system.
Can you fix an existing Salesforce org instead of starting over?
Yes — that is our most common engagement. We call it CRM Reimplementation™: repairing the data model, automation, and reporting in place, without a rip-and-replace that takes the revenue team offline.
How long does a Salesforce implementation take?
A focused Sales Cloud or Service Cloud build usually reaches production in 8 to 14 weeks. Complexity comes from integrations and data migration far more than from Salesforce configuration itself.
Do you implement Sales Cloud and Service Cloud together?
Frequently. Running both on one org keeps the customer record intact from first touch through support, which is the point of the platform.